Refund policy
At Glow with Harmony, we want you to love your products. If something isn’t quite right, we’re here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
• Unused and unopened
• In the same condition you received it
• In its original packaging
• Accompanied by a receipt or proof of purchase
Due to hygiene and safety reasons, we cannot accept returns on opened or used skincare products.
To start a return, please contact us at:
glowwithharmonyxo@gmail.com
If your return is approved, we will provide instructions on how and where to send your item.
Items sent back without first contacting us will not be accepted.
Please note that return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect.
Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item is:
• damaged
• defective
• or you received the wrong product
please contact us within 7 days of delivery at glowwithharmonyxo@gmail.com with photos of the issue so we can resolve it quickly.
We will happily organise a replacement or refund where appropriate.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
• Opened or used skincare products
• Sale items
• Gift cards
If you have any questions about a product before purchasing, please feel free to contact us.
Exchanges
We currently do not offer direct exchanges.
If you would like a different product, please request a return (if eligible) and place a new order once your return has been approved.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The product must still be unused, unopened, and in its original packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at: glowwithharmonyxo@gmail.com
Due to hygiene and safety regulations, we cannot resell opened skincare products.